Product notes
Short write-ups on products I use every week: what works, what I'd change, and how I'd know the change worked. Each one fits on a single screen.
planned
Jira: the first ten minutes for a new team
What a team sees before its first sprint, and where people give up.
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Microsoft Teams: when a chat should become a ticket
From years of running a helpdesk bot inside Teams.
planned
Google Meet: what an AI note-taker can't get wrong
Decisions, owners, dates. The rest is optional.
planned
Service Cloud: bots that file tickets people can use
What scoping a Dialogflow CX integration for 80,000 tickets a day taught me.